What Our Customers Are Saying …

Customer feedback is very important to us.  Check out what our customers have to say about Assured Automation’s staff, products, delivery and unique valve configurators.

Appreciation for Service and Support 

• “What I like the best is when I call for a part or product they know what exactly what I need.”
• “Just a note that we got excellent service from Russ. I asked that he try to ship asap – he gave me his email address for sending PO and we received item yesterday which is a one day turn around. We needed this valve in a hurry and he did everything he could to accommodate. Nice.”
• “Good inventory and help with special actuator requirements for a bio-laboratory. Thanks Russ.”
• “Mike O’Neill and Brian Booth both provide excellent services, support and products to our company.”
• “Great communication and accurate acknowledgements 
• “The help in getting the right valve was good.”
• “You guys rock! Thanks for your help.”
• “Very fast progression form order entry to delivery.”
• “Order confirmations and follow up information is received in a timely manner.”
• “Product in stock and shipped the next day.”
• “When I place an order they know exactly what I want and deliver is always on time.”
• “I found the detailed installation videos very helpful. On past projects I had an electrician install the valves. This time I installed them myself.”
• “Very helpful technical sales; made the product easy to understand.”

Appreciation for Quality Products 
When we asked, “What did you like most about the products and/or services Assured Automation provided?” they told us they liked:

• “Assured Automation’s professional quality product”
• “My order was fast, good product at a fair price”
• “Assured Automation has great products and fast shipment of products.”
• “The ability to purchase actuators without going outside the US”
• “High quality product, which I could not find elsewhere.”
• “I can obtain good products at reliable prices”
• “Simple to understand the ordering system. Products appear to be of good quality.”
• “Assured Automation offers high quality products and excellent technical support.”

Appreciation for Fast Deliveries

• “As a General contractor, I research products prior to purchase. This was the third automated valve that I installed the was sourced from your product line. When I ordered it was right after Sandy, I was shocked to receive a call only days after Sandy to verifying shipping address etc.”
• “Assured Automation had the exact product I needed available when I needed it.”
• “We appreciate that our products were delivered on time.”

Appreciation for Online Configurators

• “Easy ordering. I didn’t have to call and explain what I was looking for. The Assured Automation website was set up for easy ordering.”
• “The website is very easy to use. The fast shipping time are nice and anyone that I have had contact with via phone, email, etc. did a great job.”
• “Ease of finding the unit to fit the job”
• “Easily navigate through the parts to get the part number you need” 
  

  

• “Found what I needed quickly”
• “It was easy to find what I needed”
• “Easy to order– part # was easy to build and I received exactly what I had asked for.”
• “Simple, automated ordering”
• “The fact that I can get immediate pricing online is a plus, also downloadable dimensional data is a great feature.”
• “Easy to build a part number. Great tech support!”
• “The products were as described on the website, allowing proper selection to be made easily”
• “Simplicity of use/function”
• “Display and easy access to prices.”
• “To find right away what I was looking for and the price without having to ask for a quote.”