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Privacy Policy

 

Untitled Document

Assured Automation Privacy and Terms

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Effective July 4, 2018

We may use your email and other addresses and contact information for customer support, required notifications, product and policy updates and marketing releases, but we will not use this information for anything else not described in this Policy.

Data we process when you use assuredautomation.com

  • When you set up an Assured Automation account, we store information you give us like your name, email address, and encrypted password. Optionally you can provide us with your telephone number, company name, industry, and fax number.
  • When you use the Assured Automation online configurators, you have the option to store quotes you created for your future reference.
  • To process online purchases, you can provide us with either your credit card type, card number, expiration data, card security number, name on card, company name (optional), phone, fax number (optional), and billing address; or purchase through Amazon Pay.
  • To process requests for premium documentation such as CAD drawings, catalogs and eBooks, or subscribe to our eNewsletters, we request your name and email address.
  • When submitting Reviews and Testimonials to products, we store your name, email, title, comments, and rating.
  • When using LiveChat’s chat, email, voice or other communication products or services to communicate to Assured Automation’s customer service staff, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. You may also be asked to complete a pre- or post-interaction survey in order to allow Assured Automation to obtain feedback. The survey may ask for contact information (e.g., email address), demographic information (e.g., zip code) By providing Personal Information and other information via Assured Automation’s Chat services, you consent to Assured Automation collecting and processing such information for the purposes outlined in this Privacy Policy.
  • We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from the Assured Automation’s website such as page view tallies, time spent on each page, geographic location information, page browsing information and operating system information. If using a mobile or other device to visit the Assured Automation’s website, we may collect hardware information related to the device used by the website visitor.
  • Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, certain communication tools and other features and functions offered by Assured Automation may not be available to you.

Why we process it
When requesting a quote or online purchase, we collect information to prepare a formal quote or process your transaction, and to provide you with product information.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

We use data to:

  • Provide Services
    We use your information to deliver our services, like processing quotes and online purchases.
  • Maintain and Improve our Services
    We also use your information to ensure our services are working as intended. We also use your information to make improvements to our services, and our online quoting system works as intended with your operating system, browser, and screen resolution
  • Develop new services
    We use information we collect in existing services to help us develop new ones.
  • Provide personalized services
    We use the information we collect to customize our services and product communications to you.
  • We may disclose information collected from a customer to our independent contractors and business partners who have agreed to (i) hold this information in confidence, and (ii) not use it for any purpose except to carry out the services they are providing for Assured Automation. Such contractors and business partners include those hosting our Services or other data; managing the functionality of our Services; hosting customer relationship management, marketing automation, customer service and other software platforms on our behalf; processing credit or other payment card payments; collecting delinquent accounts; fulfilling and processing orders; delivering products you have ordered; assisting with marketing and promotions; and enabling us to send you email.
  • We use Google Analytics to understand how our products and offerings are viewed. For example, we analyze data about your visits to our site to optimize website design and usability. When you visit sites that use Google Analytics, Google and a Google Analytics customer may link information about your activity from that site with activity from other sites that use Google’s ad services.
  • Communicate with you
    We use information we collect, like your email address, to interact with you directly. For example, we may send you a quote of an automated valve that you have requested, or product information. We may also let you know about upcoming changes or improvements to products and services we offer. If you contact Assured Automation, we will keep a record of your request in order to respond to your inquiry and solve any problems you might be facing.

We will ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

  • Provide Customer Assistance
    Assured Automation may access and use Chat transcripts, surveys and recordings for purposes of providing maintenance or support services, for training and quality assurance purposes and/or for purposes of improving our services.
  • Assured Automation uses browser information, cookies and pixel tags to determine whether a chat, voice or email button or other communication service should be deployed on your browser (to provide assistance in Chat communications). We may also use browser information, cookies and pixel tags to recognize whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, for purposes of performing data analysis and running reports, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you and for other lawful purposes.

Notice to Users Located in Countries Other than the United States
If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, including those whose privacy laws may be more restrictive than U.S. law, please note that you are transferring your personal data to the United States to Assured Automation. By providing your personal data you consent to that transfer.

Managing, reviewing, and updating your information
When you are signed in to AssuredAutomation.com, you can review, update, or delete information by accessing your Assured Automation account. When logged in you can access:
Saved Carts, Saved Quotes, Profile information, including Name, Company, Industry, Phone, Fax, and change your Password.

If you have requested literature or education materials, such as CAD drawings, catalogs, brochures, newsletters, eBooks, or registered for a Webinar, you can email kimo@aa-fs.com to request a review and make changes to any information we have recorded on your behalf.

1. Acquisition of Information:
We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

2. Our Employees and Privacy:
We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

3. Security Measures:
We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

4. Disclosure to Third Parties:
We will not sell, trade, or otherwise transfer individually-identifiable information to third parties unless:
a) we are compelled to do so by order of a duly-empowered governmental authority, or
b) it is necessary to process transactions and provide our services.

5. Privacy and Our Business Partners:
When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary. We only work with trusted third parties who assist us in operating the Site, conducting our business, servicing you, or otherwise serve us or perform functions on our behalf, so long as those parties agree to keep this information confidential. We will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. 

6. Google Advertising:
Assured Automation's Google Remarketing ads conform with Google privacy policies. Third-party vendors show Assured Automation ads across the Internet. These third-party vendors may use cookies to serve ads based on a user's past visits to our website. Users can opt-out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. 

7. Cookies:
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. If you continue without changing your settings, we’ll assume that you are happy to receive cookies from this website.

8. Questions:
If you have questions about this privacy policy, please send contact:
Kim O’Neill, Data Protection Officer, kimo@aa-fs.com, 800-899-0553 x115

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